Returns & Refund Policy

Last updated: October 24, 2026

At Theaven, customer satisfaction matters to us. Please read this policy before requesting a return or refund.

Return Requests

If you receive a damaged, defective, incorrect, or otherwise unsatisfactory product, contact us at the email address below with your order number and a description of the issue.

Where helpful, please include clear photographs or videos showing the product and the problem.

Return eligibility, time limits, and available remedies will be assessed in accordance with the product details, the circumstances of the order, and applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact us promptly. We will review the information and explain the available resolution, which may include a replacement, refund, or another appropriate remedy.

Please do not dispose of or return an item before receiving instructions from our support team, unless applicable law requires otherwise.

Change of Mind

Return requests based solely on a change of mind may be subject to eligibility conditions, product-specific restrictions, and applicable law. Contact us before sending anything back.

Certain products may not be eligible for change-of-mind returns where permitted by law, including products that are personalized, perishable, hygienically sensitive after opening, or otherwise exempt under applicable regulations.

Return Authorization and Shipping

Please contact us before returning an item. We will provide instructions if a return is approved.

Responsibility for return shipping costs will depend on the reason for the return, the circumstances of the order, and applicable law. Do not send returns to an address that has not been confirmed by our support team.

Refunds

Once a return or claim has been reviewed and approved, we will inform you of the applicable resolution.

Approved refunds will generally be issued to the original payment method where possible. The time required for funds to appear in your account may depend on your payment provider or financial institution.

Shipping charges, customs duties, and other fees may not be refundable unless required by applicable law or expressly stated otherwise.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once processing or dispatch has begun. Your rights under applicable law remain unaffected.

Legal Rights

This policy does not exclude or restrict any consumer rights that cannot legally be excluded or restricted in the country where you purchase our products.

Contact Us

For return or refund assistance, contact:

Email: theavenofficial.co@gmail.com

Please include your order number in your message.